The Complaints Resolution Process is the mechanism through which our members are held accountable for their professional competence and conduct. The process is described in the Foresters Act and our bylaws.

The Process
We take formal, written complaints against ABCFP members very seriously. The registrar reviews each complaint to make sure it meets the requirements for a complaint set out in the Foresters Act. If the complaint is accepted, it is forwarded to the complaints resolution committee which then selects the appropriate dispute resolution mechanism to resolve the complaint. The range of appropriate complaint resolution mechanisms available include: negotiating a settlement between the parties; accepting admissions from a member; mediation; arbitration; fact finding; investigation; and disciplinary hearings.

Complaint Process Bulletin
Complaints Resolution Process Flowchart

Possible Penalties
If it is determined that the subject member has incompetently engaged in the practice of professional forestry, engaged in conduct unbecoming a member or contravened the Foresters Act, the ABCFP bylaws, or resolutions passed by council, penalties and costs may be imposed. These can be any combination of the following:

• Reprimands
• Placing conditions on the member's enrolment, registration or special permit
• Temporary suspension of the member's enrolment, registration or special permit
• Rescinding the member's enrolment, registration or special permit
• Requiring the member to complete a remedial program to the satisfaction of the council or appear before a board of examiners appointed by the council and satisfy the board that the member is competent to engage in the practice of professional forestry
• Written reasons for a determination about the conduct or competence of the member and an action taken against the member
• Fines of up to $10,000
• Orders for costs against the member

Additional Resources
Foresters Act
ABCFP Bylaws
Complaint Records
How to Lodge a Complaint
Protect Yourself Against a Complaint

More Information
If you have any questions about the Complaints Resolution Process, contact the registrar. [more]