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Complaints Overview

A complaint is received by the Registrar & Director of Act Compliance of the ABCFP and is subjected to four tests.
The ABCFP can then proceed with one of three options.
If an investigation takes place, there are two possible outcomes.
A formal hearing is convened to determine whether or not the member(s) is guilty. All parties are required to attend the hearing.
After the hearing is finished, a detailed report will be sent to all parties that formally announces the guilt or innocence of the member(s) and the imposed penalty. (if necessary).
The complaint can be closed.
The Registrar & Director of Act Compliance can suggest that the parties use Alternative Complaint Resolution.
The complaint can be investigated.
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2.3.1

An investigation is carried out by trained volunteers including both ABCFP members and lay people. An investigation is very thorough and can take four to eight months to complete as the volunteers speak with all parties and may visit the site of the complaint.

The investigation volunteers find that there are no grounds for the complaint. This means that member(s) being investigated are found to be innocent of any wrongdoing.
The investigation volunteers find that there are grounds for the complaint This means that we believe the member(s) being investigated may be guilty and the ABCFP will proceed to a formal hearing.
 
 
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